Communication

Please email columbiacare@chogoriindia.com with clear images of the product, a copy of the original purchase invoice, and an image of the MRP tag for warranty assessment or visit nearest Columbia authorized store.

Return

Product purchased through our on website in India will must be returned either to our central warehouse or the nearest authorized store. Upon receipt, the product will undergo a quality inspection by our designed quality team to determine eligibility for a warranty coverage in accordance with this warranty policy and would be subject to quality check by our designated team.

Product purchased through a Columbia authorized store in India must be returned to the nearest authorized store. Upon receipt, the product will undergo a quality inspection by our designed quality
team to determine eligibility for a warranty coverage in accordance with this warranty policy

Shipping

For a valid warranty claim, the product will be picked up from the billing address free of cost. Alternatively, the customer may self-deliver the product to the nearest authorized store for warranty assessment.

The customer must self-deliver the product to the nearest authorized store for warranty assessment.

Documents

The customer must retain and present the original purchase invoice to avail of any warranty claim.

Turn-around time

The standard turnaround time for processing a warranty claim is 2–3 weeks from the date the product is picked up from billing address or handed over to authorized stores.

The standard turnaround time for processing a warranty claim is 2–3 weeks from the date the product is handed over to authorized stores center.

Actions taken

• Upon receipt of the product at our Centralized Warehouse, our Quality Team will inspect the product to determine whether the reported defect qualifies as a manufacturing defect under this Warranty Policy.
• •Our Customer Care Team will communicate the outcome of the inspection to you, irrespective of whether the warranty claim is approved or rejected.
• If your warranty claim is approved, our Customer Care Team will issue an Exchange or a Gift Voucher equivalent to the eligible value of the product. which can be redeemed at all our authorized offline stores and on our official online stores.

Jurisdiction

In the event of any dispute relating to a warranty claim or its resolution, the decision of Chogori India Retail Limited (CIRL) shall be final and binding, subject to applicable law. Any disputes arising out of or in connection with this Warranty Policy shall be subject to the exclusive jurisdiction of the competent courts at Delhi.All disputes will be subject to Delhi jurisdiction.

Warranty Exclusions

• The warranty is intended to cover manufacturing defects in materials and workmanship only. It does not cover the following:
• Damage resulting from accidents, improper use, misuse, abuse, negligence, improper care, or failure to follow the product's care instructions.
• Normal wear and tear arising from regular use, including but not limited to scuffs, abrasions, dents, creases, discoloration, fading, stains, or deterioration of materials over time.
• Damage resulting from improper storage, transportation, or handling of the product.
• Products that have been altered, modified, customized, or repaired by any person or service provider not authorized by CIRL.
• Cosmetic variations or minor irregularities that do not affect the functionality or performance of the product.
• Damage caused by commercial, rental, or any use other than the product's intended purpose.
• Loss of accessories, detachable components, packaging, or any complimentary items supplied with the product.
• Incidental or consequential losses or damages, including but not limited to loss of use, loss of time, inconvenience, travel expenses or damage to personal belongings contained in or used with the product.
• Products for which the original purchase invoice cannot be produced at the time of the warranty claim.
• Products purchased outside India or from sellers, distributors, or retailers not authorized by CIRL
• This Warranty Policy is applicable only to products sold by CIRL within India and is valid only for the original purchaser.
• Monetary refunds do not form a part of this Policy.
  •Warranty period will be considered from the original product’s purchase.

Limitation of Liability. 

To the fullest extent permitted by applicable law, the maximum liability of Chogori India Retail Limited (CIRL) under this Warranty Policy shall not exceed the original purchase price paid for the product. CIRL shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of use, loss of time, inconvenience, damage to person/personal property arising from the use of or inability to use the product.CIRL shall not be responsible for any delay or failure in fulfilling its warranty obligations where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, government actions, war, civil disturbances, strikes, pandemics, transportation disruptions, or other force majeure events. Nothing in this Warranty Policy limits or excludes any rights or remedies that cannot be limited or excluded under applicable law.