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Warranty Policy

CIRL reserves the right to inspect the damaged or defective product, before having any obligation regarding the warranty.

Warranty Process:

All costs of shipping for merchandise bought at www.columbiasportswear.co.in have to be borne by the customer.

Customer must retain the receipt of the product and present it when returning the product.

Standard Turnaround time is 3 weeks from date of receipt.

When the product is received under the warranty, we would replace it, repair it or offer exchange in lieu of the product.

Warranty duration:

Category

Warranty

Apparel

3 Months

Footwear

6 months

Jackets (Insulated & Rainwear)

6 months

Backpacks

2 year

Gloves & Headwear

6 Months

 

Warranty exclusions:

  • Our warranties cover mainly manufacturing defects.
  • Our warranty does not cover damages that result from accident, misuse, abuse or negligence of the product.
  • It does not cover normal wear and tear or damages such as abrasion, scratches or fading.
  • The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
  • If the product has already been repaired outside of CIRL, this would make the warranty void.